1.After receiving the sex doll, please use water and neutral detergent to clean the doll, and dry the inside and outside with a soft absorbent towel.

2.Before using sex dolls, apply lubricant to the human body to ensure sufficient sliding, or use a well-lubricated condom.

3.Do not keep sex dolls in the same posture for a long time. This may result in the formation of creases on the body surface. If a slight crease occurs, it will usually return to normal after a few hours.

4.If you need a little perfume to increase the atmosphere, please spray the perfume on the clothes of the sex doll rather than the body of doll. Dolls are prone to alcohol corrosion present in perfume.

5.Rinse the body with warm water for 2-3 minutes after use, and use a vaginal rinser to clean the vagina. After cleaning, dry the inside and outside with a soft absorbent towel and let it dry naturally.

6.When storing sex dolls, let sex dolls lie flat, avoid squeezing and prevent the entry of the dust

Shipping Infor

• We offer Free & Discreet worldwide shipping with UPS/FedEx/DHL/DPD,etc.
• Mini sex dolls are legal in the countries/regions we can ship to, so you don’t need to worry about legal risks.
• In-Stock Dolls ( USA/EU Warehouse) : 1-2 Days Processing time +  2-5 Days Shipping time.
• Not In-Stock & Custom Sex Dolls : Will be shipped directly from our China factory. 2-9 days processing time + Shipping time (Depends on your location)

Check the shipping time table for more details :

USA	5-10 Business days, Tax-Free.
Canada	5-10 Business days, Complete customs clearance and pay duties by yourself.
Asian Countries	10-25 Business days, Complete customs clearance and pay duties by yourself.
Europe Countries	For Adults dolls (140cm+) and Sex Doll Torso: 10-20  Business days, Shipping By Air, Tax-Free. For Mini & Child Dolls (65cm-139cm) : 40-50 Business days, Shipping By Railway, Tax-Free.

• Due to some exceptions ( such as Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.), delivery may be a little delayed, please be patient.

Cancellation Policy

File an order cancellation request (after payment)

• <24 hours (Before we produce) : 5% cancellation fee
• ≥24 hours (In production process) : 25% cancellation fee
• ≥3 days (Production is completed) : 50% cancellation fee
• Once shipped : Can’t be canceled

Return & Refund Policy

For sex dolls are customized products, we are unable to make a second sale, so, we don’t provide return services, Please understand.
However, if you are unsatisfied for other reasons, we can provide a refund. Check the refund policy table below:

Wrong doll received	Full Refund or Arrange a new replacement
Not as described (for some details)	Contact us to submit proof, Partial refund if necessary
Damaged (slight) doll received	We will provide repair kit and partial refund
Damaged (severely) doll received	File a claim with the shipping carrier and full refund